Privacy Policy
Updated October 25, 2026
How Weight Lane handles information in the website and app. For privacy questions or requests, contact support@weightlane.com.
Who is responsible for your information
Weight Lane Inc., an Illinois corporation, operates Weight Lane and is responsible for the personal information it handles as described here. Contact support@weightlane.com for privacy requests. This policy explains our practices; it does not waive our legal privacy, security or breach-notification duties or your mandatory rights.
Records of your agreement
When you accept the Terms, we save your account identifier, authenticated session identifier, server-recorded acceptance time, document version, language and agreement wording. We keep a fixed copy of the Terms and Privacy Policy associated with each version. These records demonstrate which terms were accepted and help resolve disputes; they are not used for advertising. This record does not add your name, email, IP address, device fingerprint or payment details. We retain agreement records while the account is open and for up to three years after deletion, unless a legal preservation requirement or an existing dispute requires longer retention. Access is restricted. You may ask support for access, correction or deletion; lawful retention exceptions may apply.
Security, disclosures and your rights
We use access controls and authenticated connections to protect account information. No internet service can guarantee absolute security. That limitation does not excuse us from applicable security or incident-notification obligations. We may disclose information when legally required or reasonably necessary to investigate abuse, protect people or property, or establish or defend legal claims, subject to applicable law. Contact support if you believe information is inaccurate or exposed. We assess privacy requests under the law applicable to you and do not treat agreement to the Terms as permission for unrelated data uses. A materially new use requiring notice or consent will not apply until those requirements are met.
Website payments
When website payments are enabled, Stripe processes your payment details. Weight Lane stores your Stripe customer identifier and checks payment and subscription status to provide paid VIN searches. Full card details stay with Stripe. Deleting your account cancels website subscriptions before removing your account; independent Stripe financial records follow Stripe’s retention requirements.
Free trial balance
We store the trial grant and search count separately from three-day VIN history for the lifetime of your account. Clearing history or signing in again does not reset free searches. Account deletion removes the trial record.
Promo credits and history
Promo redemptions, search counts, expiry dates and email delivery records are kept separately from three-day VIN history. Customers can see their own redemptions; authorized owners can see who redeemed each code and when. Deleting VIN history does not restore credits. Account deletion anonymizes redemptions and removes the account email from promo delivery records; anonymous totals remain.
Shared vehicle specifications
We save VINs and published vehicle specifications in a shared server database to reuse results for later searches, including searches by other customers. These records contain vehicle details and source information, without customer account IDs, names, contact details or load plans. They may remain after your 72-hour history expires or you delete a lookup or account. Complete specifications have no scheduled expiry; incomplete results are periodically checked again. Contact support to request review or removal of a shared VIN record.
Information you provide
We store your email address, optional profile name, company and phone number, truck settings, load plans, VINs and saved vehicle results. We also receive information you send to support. Do not put unnecessary personal information about vehicle owners or other people in load names or support messages.
Account and service activity
We record account creation, sign-ins, profile and load updates, saved lookup activity and owner-dashboard access to customer profiles. Server VIN events include the VIN, account identifier, result status, time and request duration. Hosting, authentication and email providers process technical information such as IP addresses, browser details and delivery logs to operate and secure the service.
Camera and device storage
The VIN scanner uses the camera only with your permission. Barcodes and photos of printed VINs are read on your device; images are not uploaded to Weight Lane. Photo reading uses temporary device memory or camera cache. The camera scans automatically while this screen is open. Temporary frames are released after reading or when the scanner closes. Confirm the VIN before choosing to send it for lookup. Your browser or device stores sign-in information and preferences so you can stay signed in. Older device-only data and reports you download are separate from cloud account data.
Why we use this information
We use this information to sign you in, enforce one active device, save and restore your plans, provide vehicle lookups when enabled, verify subscriptions when enabled, answer support requests and investigate errors or misuse. Approved Weight Lane administrators can access customer records for these purposes. Weight Lane does not include advertising tracking or sell customer information.
VIN lookup and automated processing
Weight Lane sends the VIN and a vehicle-specification query to third-party search and vehicle-data services. An AI processing service receives the VIN and returned text to extract measurements. Customer names, emails, payment details and load plans are not included in these requests. Automated results can be incomplete or incorrect; estimates are labeled and should be checked against the vehicle configuration.
Service providers and processing locations
Supabase provides account authentication and the cloud database, currently hosted in the United States. Hosting, delivery, authentication and email providers process information needed to operate the service; support correspondence is handled by our email provider. Active vehicle searches send VINs and vehicle-specification queries or returned text to search, vehicle-data and AI processing providers as described above. Stripe processes website payments. Providers may process information in the United States and other countries. Apple and Google in-app purchases are not currently offered. We do not send customer names, emails, load plans or payment details with vehicle research requests.
Retention and deletion
VIN lookup history is deleted after 72 hours from each lookup. Loads, including archived loads, are deleted after 72 hours from creation; editing or reopening does not extend that time. Truck profiles remain while your account is open. These automatic deletions do not remove owner activity statistics or downloaded reports. Except for the limited agreement records described above, confirming Delete account removes your account, cloud workspace, saved VIN history, associated VIN activity and account activity from our live database. It does not erase reports you downloaded, older device-only copies, support correspondence or independent provider logs and backups. Contact support to request removal of support correspondence or ask about provider-held records. Providers apply their own retention schedules, and records required by law may need to be retained. Account deletion cancels website subscriptions before removing your account. Limited agreement records are retained as described above.
Your choices and requests
Edit optional information in My account. Use Delete account there or visit the Account deletion page on our website. You can also email support@weightlane.com to request access, correction or deletion of personal information; we may verify your identity. You can withdraw camera permission in device settings. The service is intended for adults working in vehicle transport, not children. We will update this policy when our practices change and identify the revision date above.
Website visitor statistics · October 23, 2026
We measure daily browser visitors and page opens on our public website and browser app. A random identifier is kept in browser storage and replaced on the next visit on a different Chicago calendar day. Our server transforms it into a daily keyed hash to avoid counting the same browser twice that day. These statistics are not linked to your account, email, VINs or load plans. The analytics records contain no IP addresses, full URLs, referrers or browser details. Temporary deduplication hashes and event IDs are removed within three days; daily aggregate totals remain. A short-lived in-memory IP rate limit protects the collection endpoint. Hosting providers may separately process normal request logs as described above. We skip measurement when your browser sends Do Not Track or Global Privacy Control. Clearing or blocking browser storage may affect visitor counts. Native-app activity and admin pages are not included in these website statistics.