Help & FAQ
Updated October 25, 2026
Practical answers for your account, trucks and next load. Need more help? Email support@weightlane.com.
How do I sign in?
Open the app, enter your email and request a verification code. Enter the newest code from that email. Check spam if it does not arrive. Refreshing or reopening on the same device normally keeps you signed in. Never send a code or password to support.
Why was I signed out?
One account has one active device or browser session. A new sign-in replaces the earlier session, including a different browser on the same computer. Sign in again where you want to work. The same email opens the same saved trucks, loads and history.
Can I look up any vehicle now?
VIN searches are available with a weekly subscription, free trial searches or promo credits. Results show available curb weight, overall length and wheelbase. A VIN does not always identify every option or exact weight; coverage varies. Unknown values will stay unavailable, never become zero or a guessed weight. Choose Scan VIN to open the camera and read the printed VIN or barcode automatically. Hold steady, then check all 17 characters and choose Confirm VIN. Use Turn light on where supported, or Enter VIN manually at any time. Confirm VIN starts the lookup and uses one available search.
How do I plan separate trips?
Create your trucks in Trucks. Enter truck-and-trailer weight without vehicles, with a full fuel tank, plus the appropriate maximum gross weight and planning reserve. In My loads, create a plan, name it and choose its truck. The same truck can serve several separate plans. Each load’s totals are independent.
What about subscriptions and cancellation?
The website subscription is US$3.49 every 7 days for 200 VIN searches and renews automatically until canceled. Unused searches expire without rollover. After using all 200, you can confirm an early payment of US$3.49 to start a fresh 7 days with 200 searches. Use My account → Manage website subscription to cancel before the next renewal; access continues through the paid period. Deleting your account cancels website billing and ends access immediately.
How do I delete my account?
Open My account → Delete account. Review what will be removed, type your account email, acknowledge the subscription notice, then confirm permanent deletion. To do this without the installed app, sign in at weightlane.com/app. If you cannot access your email, contact support for identity-verified help.